FAQ’s

You can track your shipment anytime using the Track Shipment option on our website. Enter your tracking number to view the latest scan events and delivery progress. If tracking appears inactive for a period, it may be due to transit between hubs or handover to a local carrier in the destination country—updates typically resume at the next checkpoint. (Many international carriers note that tracking can pause when the local postal network takes over.)

Delivery time depends on the destination, service level, customs processing, and local delivery conditions. As a general guide, standard services typically take 7–10 business days, while premium/express services may take 3–5 business days where available. Estimated timelines are shown during checkout/booking, and your tracking page provides live status as the shipment moves

To schedule a pickup, sign in to your TryyCart account and submit a request under the Pickup Request section. Enter the pickup address, package details, and preferred pickup date/time window. If you need help or have special pickup instructions, our support team can assist

TryyCart offers multiple service levels (such as standard and express/premium, depending on origin/destination availability). Rates are calculated based on package weight, dimensions (volumetric weight), destination, and selected service. For the most accurate quote, use our online rate/checkout flow with the exact box measurements.

If your package is lost or damaged in transit, contact support immediately so we can initiate an investigation with the carrier. TryyCart’s liability for a lost shipment is limited to INR 5,000 or the declared value at the time of booking, whichever is lower. Certain categories may have limited or no carrier liability (for example: antiques/vintage items, jewelry, TVs/electronics, manufacturer’s retail packaging, and prohibited goods).
Important: protection programs offered by major forwarding/shipping services typically do not cover duties/taxes and often exclude damage to the manufacturer’s box/packaging.

Short tracking gaps can happen during international line-haul movement, customs processing, or when the shipment transfers to a local delivery partner. If there’s no update beyond a reasonable period for your service level, contact our support team with your tracking number and we’ll review the status and escalate if needed.

If you need to update the delivery address, contact customer support within 24 hours of booking whenever possible. Address changes depend on shipment status and carrier rules. If the parcel has already left our facility or is in destination-country processing, an address correction fee per box may apply (based on destination and carrier).

If your order is still editable, you can cancel/modify it from your cart or account flow. If the option is not visible (for example, because the order has progressed to processing), contact support immediately. Changes are time-sensitive and may not be possible once procurement, packing, or dispatch has started.

Yes. TryyCart provides international shipping to multiple countries, with service availability shown during booking. We also offer domestic shipping in selected regions, including India, Canada, and the USA (availability may vary by lane and service).

For personal courier pickups, customers should pack items securely in boxes and provide accurate weight and dimensions for each box. After booking, print and attach the generated labels securely to each box. The pickup partner collects the parcel and it is routed through our handling process; if needed, we may repack/consolidate into export-ready cartons aligned to international shipping standards. (Consolidation/repackaging is a common forwarding practice to optimize dimensions and protect goods.)

Enter each package (weight + dimensions) in your cart/checkout. The total is calculated based on the combined shipment details and destination. If you choose consolidation, final billing may reflect the consolidated carton dimensions where applicable.

Yes. Use the Third-Party Ecommerce Website option, paste the product link, submit required details, and create/sign in to your account. Our team places the order and routes it through our process for shipping to your destination. If you also have a personal courier booking or TryyCart store orders, items can be consolidated at our facility before dispatch.

Yes. You can use any combination of: (1) third-party online store ordering, (2) personal courier bookings, and (3) TryyCart store purchases. Eligible packages can be consolidated so you receive fewer cartons and can reduce duplicate shipping charges.

Consolidation is designed to be cost-effective and efficient. It may add approximately 3–4 additional days for receiving, sorting, packing optimization, and dispatch preparation compared to shipping each parcel immediately. Customers often save significantly on shipping by avoiding multiple international shipments and reducing volumetric waste. (Forwarding companies commonly position consolidation as a key driver of major savings.)

TryyCart supports multiple payment options, including:

• Stripe (major credit/debit cards such as Visa, MasterCard/Maestro, American Express, Discover, JCB, UnionPay, etc.)
• Google Pay / Google payment options (supported cards depending on your region)
• UPI / QR scan (where available)

If your cancellation is eligible for a refund, our system will initiate the refund to the same payment method used at checkout. Refund timelines depend on the payment processor/bank and may take a few business days to reflect.

Import duties and taxes are determined by the destination country and are typically the responsibility of the receiver/importer. Some shipments may require additional information or documentation to clear customs (such as item descriptions, values, and invoices). (Many forwarding services require customs declarations for international shipments.)

Yes. Restrictions vary by carrier and destination country. Some items may be prohibited entirely or require special handling/documentation (for example, items with batteries, liquids, chemicals, or certain regulated goods). Always review restrictions before shipping to avoid delays, returns, or seizure.

If you used assisted purchase, contact support as soon as possible with photos and order details. Where feasible and within policy limits, we can guide you on next steps (such as retailer return options). (Some forwarding services offer return support depending on the seller and circumstances.)

You can contact our support team via the channels listed on our Contact Us page (email, phone, or chat where available). For faster help, include your order ID and tracking number.

Create an account and use Become a Seller to start the registration process. If you need onboarding support or have questions about requirements, contact our sales team for guidance.