Personal Courier Policy

Home or shop pickup in India, transport to our export hub, then international dispatch on an available service.

Policy version 2026-10-16.1

Your booking price and payment

Review your pickup details, declared contents, selected shipping service and amount due before payment. The payment page shows the amount and currency you are authorising.
Applicable standard fees already included in the confirmed booking price are not charged again. Shipping estimates may be adjusted after the packed parcel is weighed and measured. Any additional special packing or other separately applicable cost is explained before the relevant work or dispatch.
Your declared customs value describes the parcel contents; it is not a product purchase charge. Destination duties and taxes are separate unless your selected service expressly includes them.

Pickup is normally arranged within 1–2 business days after booking confirmation, successful payment and required identity/KYC checks. This is an estimate, subject to PIN-code serviceability, partner capacity and holidays.
One pickup attempt is included. A missed pickup caused by an inaccessible address or no-show may incur a disclosed reattempt fee. Provide a complete address, working phone number and an available contact.

Before pickup, pack each parcel in a sturdy outer carton or suitable bag with adequate cushioning. Secure the shipping label and declare fragile contents.
The first journey is domestic transport to the export hub. Standard repacking at our hub cannot protect an item during the earlier domestic journey. Damage-free transit is not guaranteed; applicable carrier liability, insurance and mandatory rights still apply.

Standard export-carton repacking at the hub is included. Carton size may change to protect or consolidate the contents.
Wooden temples, marble statues, racks and other fragile, oversized or heavy items may need foam, crates, reinforcement or custom materials. Special packaging is charged separately and explained before the additional work.
Shipping uses the higher of actual or volumetric weight, subject to the selected service’s weight bands and final verified measurements. Any shortfall is explained before dispatch; eligible overpayments are adjusted or refunded. Declared customs value is not a merchandise purchase charge.

Declare every item accurately, including quantity and value. Review Restricted & prohibited items before booking. Medicines, batteries, electronics, jewellery, food and wooden goods may require prior approval and documents.
Liquids are not accepted in standard bookings. Contact support before purchasing or arranging pickup if you need an exception reviewed. Only written approval for the specific item, destination and service establishes an accepted exception.
Restricted items identified at the hub may be refused or returned where lawful. At destination, return depends on customs permission; seizure or disposal is possible. Customer-caused return, storage and disposal charges are payable by the customer, subject to applicable law.

We handle goods with care but cannot guarantee against damage, particularly for fragile or inadequately packed goods. Carrier limitations and exclusions apply, without excluding liability or consumer rights that cannot legally be excluded.
Ask about insurance before booking fragile or high-value contents. Cover exists only when specifically offered, purchased and confirmed; limits and exclusions apply. Consequential-loss exclusions apply only to the extent permitted by law.

Before pickup, request cancellation promptly. Non-recoverable processing or partner costs may apply if disclosed and lawful.
After pickup or hub receipt, cancellation depends on the service stage. Completed services and domestic return transport may be charged. After export, voluntary returns are generally unavailable.
For damage or shortage, contact support within 48 hours of delivery; for non-receipt, within 7 days of expected delivery. Read Returns, refunds & claims for the full process and preservation of statutory rights.

Questions about your order or shipment? Contact TryyCart support.