Answers for the whole journey.

You do not need your own Indian delivery address for Order from India. For Book Courier, provide the actual pickup address and a reachable contact in India. Enter the recipient’s complete international delivery details.

Use the delivery estimate shown for your selected service. Purchasing, pickup, hub preparation, customs and local delivery can add time. Dates are estimates, not guarantees.

Use Track Shipment on the website and enter your TryyCart order number or carrier tracking number. International tracking can pause between hubs or during a local-carrier handover, then resume at the next scan.

Compare the estimated delivery times shown for your destination. Preparation and customs clearance can add time beyond carrier transit.

Short gaps can occur during international line-haul, customs or carrier handover. If the gap exceeds the expected service window, contact support with your order and tracking numbers.

Yes. International availability is shown during booking. Selected domestic services may also be available in India, Canada and the USA depending on the lane.

The carrier may reattempt delivery, hold the parcel at a local facility or return it according to destination rules. Final-mile options are usually shown on the carrier tracking page.

Start Book a Courier as a guest. Enter the India pickup address, package details and preferred date. Sign in only to use saved addresses.

Rates use destination, postcode, service level and chargeable weight. Chargeable weight is the higher of actual and volumetric weight, using the outside carton measurements.

Use secure boxes and provide accurate weight and dimensions for every box. Attach the supplied labels. TryyCart may repack or consolidate eligible goods into export-ready cartons.

Enter every package separately. The system combines weight and destination data; final billing may use verified consolidated-carton dimensions where applicable.

Eligible items can be combined, but savings depend on packed size, weight, fees and destination. Receiving, checking and packing take time. Read our parcel consolidation guide and ask support about preparation timing.

Order from India currently supports Amazon India product links. Paste the exact product URL and review the imported details before adding it to your order. Ask support about any other store before buying.

Yes. Eligible Tryy Shop products, Order from India purchases and Book a Courier parcels can be consolidated through TryyCart.

Use the editable cart or account controls where available. Once procurement, packing or dispatch begins, changes may no longer be possible, so contact support immediately.

Contact support promptly with clear photos and order details. For assisted purchases, we can guide you through available retailer-return options within the seller’s policy.

Package weight, dimensions, item descriptions, declared value and complete destination address must be accurate. Errors may cause re-rating, delay or address-correction charges.

Choose your display currency in the header. Product and shipping amounts are estimates in that currency. Checkout identifies the final amount charged in INR; your bank or payment provider may apply its own conversion and fees.

No. Applicable standard origin clearance fees already included in your confirmed price are not charged a second time. These are service fees, not destination customs duties. Review your order breakdown and ask support if a charge is unclear.

Review the products or services, selected shipping option, amount due and payment currency on the payment page. Check whether shipping is an estimate or a confirmed amount. An estimate is based on the details available at that stage; it does not guarantee acceptance of restricted items.

Final packed weight or dimensions, changed shipment details, special packing or destination charges not already included may affect the amount. We explain material additional charges and seek confirmation as appropriate before purchase or dispatch. Included fees are not charged twice. See the International Shipping Policy for details.

Available payment methods are shown securely at checkout.

Destination-country duties, taxes and import charges are normally the receiver or importer’s responsibility unless the checkout explicitly states otherwise.

Accurate descriptions and values support customs compliance, commercial invoices, risk review and smoother clearance.

Ask about shipment insurance before booking. Cover applies only when offered, purchased and confirmed for your shipment. Carrier liability, coverage limits and exclusions vary; see the Courier and Returns policies. Mandatory consumer rights remain unaffected.

Yes, where necessary for packing, consolidation, security or compliance checks. Prohibited goods will not be dispatched.

Contact support as soon as possible. Address changes depend on shipment status and carrier rules; applicable correction or redelivery costs will be explained.

An eligible refund is initiated to the original payment method. Processor and bank timelines vary; see the Refund Policy for current conditions.

Return-to-origin or re-shipping depends on the carrier and destination authority. Additional transport, customs, storage and handling charges may apply.

Yes. Carrier and country rules vary. Review Restricted & prohibited items before booking. Liquids are not accepted through standard booking; batteries, medicines, food and other regulated goods require review.

Use the customer portal to create a case or email support@tryycart.com. Include your order ID and tracking number for faster assistance.

Create an account and use Become a Seller when seller onboarding opens. Contact support@tryycart.com for partnership and onboarding questions.

Start with the rate calculator and your packed parcel details. Read our Canada, USA and UK guides for destination-specific address and customs considerations.

Actual weight is measured on a scale. Volumetric weight reflects package size. For the standard formula shown by TryyCart, multiply length × width × height in centimetres and divide by 5000 to get kilograms. Chargeable weight uses the higher value; carrier rounding and applicable rules can affect the final charge.