For Tryy Shop, Order from India and Book Courier. Eligibility depends on the service stage, seller, carrier, destination rules and applicable consumer rights.
Policy version 2026-09-15.1
When returns may be possible
- Tryy Shop purchases are reviewed by TryyCart under this policy and applicable consumer law. Order from India purchases also depend on the original seller’s cancellation and return rules.
- Personal courier parcels generally cannot be voluntarily returned after export. International returns require prior authorization and compliance with export/import rules. Delivery refusal or customs rejection does not automatically create a right to a refund.
- Perishables, medicines, intimate apparel, opened personal-care goods, custom-made items and controlled goods may be non-returnable because of hygiene, seller, customs or carrier restrictions. Mandatory consumer rights remain unaffected.
Report an issue promptly
- Contact support within 48 hours of delivery for damage, shortage or an incorrect item. For non-receipt, contact us within 7 days after the expected delivery date. These are requested reporting windows; they do not remove rights or claim periods that cannot lawfully be limited.
- Include your order number, tracking number, description, photographs of the items, all sides of the parcel and labels, and any available unpacking video. Keep the goods and packaging until the claim is resolved. Missing video alone does not automatically determine a claim.
- Customs seizure or a regulatory return can be investigated, but it is not automatically a refundable event.
Return process
- Contact support first. We review eligibility and obtain any required seller or carrier authorization.
- Use the approved return address, labels and shipping method. Do not send an unauthorized return or discard evidence.
- Eligible returned goods are inspected. Refund decisions depend on the findings, applicable rights and seller/carrier confirmation. We explain the outcome and any deductions.
Costs & deductions
- Unless TryyCart, the seller or carrier accepts responsibility, or applicable law provides otherwise, the customer pays authorized return freight, customs duties, taxes, storage and handling.
- Only applicable, disclosed and non-recoverable costs may be deducted, such as completed shipping or packing services, seller restocking fees and processing costs. No blanket deduction applies where the law requires a full refund.
- Return-to-sender charges may include domestic or international freight and storage. Customs duties are refundable only where the relevant authority permits recovery.
Refund method & timing
- Approved refunds are issued to the original payment method and original charged currency where possible. Display-currency estimates are not a promise of the amount credited by a bank.
- Allow 7–21 business days after approval for refund processing and posting. Bank and payment-provider timelines vary. Contact support if the refund has not appeared after this period.
- Partial refunds may apply for verified partial loss, damage or missing components. We provide the basis for the amount. Insurance claims follow the insurer’s terms.
Loss, damage & insurance
- Carrier liability and any available insurance have limits and exclusions. Optional insurance applies only if offered, purchased and confirmed for the shipment; it is not automatic.
- Investigations may take 30–90 days depending on the carrier, seller or customs authority. Investigation timing is separate from the refund-posting period and does not postpone any mandatory legal remedy.
- If you disagree with a decision, reply to support with the order number and supporting evidence and request a review.
Customs & special cases
- Where customs permits return or re-export, we explain the available options and costs. Seizure or disposal may prevent recovery of the goods.
- Specific seller, marketplace or high-value-item terms apply only where disclosed and lawful. Nothing in this policy excludes rights or liability that applicable law does not allow us to exclude.
Questions about your order or shipment? Contact TryyCart support.